Once fiat transactions are enabled, you can update your KYC info or resubmit documents directly in the app. We use Plaid for identity verification. Just follow these steps:
- Go to your profile or settings and select “Verify Identity” or “Update KYC.”
- Follow the prompts to update your info or upload new documents.
- Make sure your documents are clear, not expired, and match your info exactly.
- If your previous attempt failed, you’ll be able to try again — Plaid allows up to 3 retries.
- If you’re still having issues, reach out to support for help.
Reminder: Your KYC must be completed and approved before you can send or receive fiat.
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